General Terms and Conditions

General Terms and Conditions of Piotr Transport und Möbel GmbH

1. Scope of application

These General Terms and Conditions of Piotr Transport und Möbel GmbH (hereinafter referred to as GTC) shall apply to all removal orders and associated services of Piotr Transport und Möbel GmbH, hereinafter referred to as the Contractor, and shall be binding for its customers, hereinafter referred to as the Client.

These GTC shall become valid upon placement of an order by the Client. Orders may be placed verbally or in writing. Orders placed verbally shall be confirmed in writing within 24 hours and shall be deemed to have been validly placed if they are not cancelled in writing immediately after receipt of the order confirmation.

2. Obligations of the contractor

The contractor is obliged to fulfil the order carefully and in accordance with the contract. He is obliged to provide the means of transport necessary for the execution of the order at the agreed time, to load the freight and to ensure the delivery of the freight at the destination of the client.

In addition, if the order data is incorrect, the contractor must adjust the contract on the day of execution. Furthermore, there is no entitlement to an adjustment of the contract.

3. Obligations of the client – Terms and Conditions

The client is obliged to provide all necessary information, in particular the address of the consignee, the place of delivery, the number of freight items, the content and weight of the freight items, the local conditions and, in the case of valuable items, their value to the best of his knowledge and belief. Furthermore, unless otherwise agreed, he is obliged to ensure that the freight is suitably packed.

Should there be any discrepancies between the information provided in the contract and the circumstances found on site and should these lead to additional expenses for the Contractor, the Contractor may charge an appropriate surcharge.

4. Prices (terms and conditions)

The price is calculated on an hourly basis or as a lump sum. The price does not include special agreements or the following expenses:

– Packing and unpacking of the removal goods, in particular for packing work that must be carried out by the contractor on the day of the move;

– Special outward or return transport of packing materials and their hire or purchase;

– The dismantling and assembly of complicated or new furniture that requires special time or the assistance of a specialist;

– The transport of refrigerators/chests of more than 200 litres, pianos, grand pianos, cash cabinets and other objects weighing more than 100 kg;

– The removal and installation of pictures, mirrors, clocks, lamps, curtains, fixtures, etc;

– The additional expense for items that have to be transported through windows or over balconies;

– Customs clearance, customs and customs charges and any import sales tax incurred in the destination country;

– road taxes and ferry costs as well as official fees of all kinds;

– Additional expenses caused by weather conditions, obstructed or blocked access roads and waiting times for which the contractor is not responsible;

– Carrying the freight over long and unusual distances as well as additional costs incurred due to those circumstances, if direct access is blocked or unusable, shall be charged to the client, unless these circumstances were taken into account in the price agreement. Or, if the transport vehicle or the furniture lift cannot be driven in front of the house in blocked or torn up roads, the same applies to waiting times of the transport vehicle and the personnel for which the contractor is not responsible;

– The contractor accepts no responsibility if the furniture does not fit in the new location (height, width and length).

5. Terms and conditions of payment (Terms and Conditions)

Unless otherwise contractually agreed, payment shall be made in cash against receipt on the same day after completion of the removal work.

Advance payment / part payment

The amount, or part of the invoice amount, can be paid in advance by bank transfer. In any case, proof of payment must be presented before the work begins or sent by e-mail. Unless otherwise agreed, the balance shall be paid in cash on site on the same day after completion of the work.

The offsetting of claims of the client against claims of the contractor is excluded.

For freight abroad, the Client shall make an advance payment at the discretion of the Contractor.

6. Terms and conditions – Right of retention

If the freight or removal goods are not accepted or the payment of the claims liable for the same is not made, the Contractor may retain the freight or removal goods up to the value of the amount owed or deposit them at the Client’s expense. In particular, the provisions of Art. 444, 445 and 451 et seq. OR

7. Liability – Terms and Conditions

The Contractor shall only be liable for damage that can be proven to have been caused by gross negligence on its part. The Contractor shall only be liable to the extent that it cannot prove that it exercised all due care required by the circumstances in order to avoid such damage or that the damage would have occurred even if it had exercised such care. The Contractor shall only be liable for properly packaged freight. The Contractor shall only be liable for damage to the contents of the removal boxes if the packing and unpacking of the boxes was prepared by the Contractor or its authorised assistants.

Excluded from liability are

– Securities and documents of all kinds

– Precious metals – unprocessed, in bars or minted – whose value is at least equal to the value of the silver; curant coins made of non-precious metals

– Banknotes

– Drawn lots

– Objects of artistic and collector’s value with an individual value of more than CHF 50,000.00

– Watches, jewellery, accessories and spare parts; genuine pearls (including cultured pearls), precious stones and other jewellery

– live animals

– live and fresh plants

– goods that are travelling on their own axles.

The Contractor’s liability begins with the acceptance of the cargo and ends with its unloading at the Client’s destination, the delivery at a warehouse or the transfer of the cargo to another carrier. If the Contractor has been instructed to hand over the goods to another carrier, its liability shall expire upon handover of the goods.

8. Transport insurance

The Contractor may take out insurance against the risks associated with transport at the request of the Client. Insurance against the risk of breakage presupposes that the items in question are packed and unpacked by the carrier or his authorised representative. The sum insured shall be determined by the client. In any case, the insurance shall be subject to the usual clauses of the “General Terms and Conditions of Insurance for the Transport of Goods” (ABVT) applicable in Switzerland for used removal goods. The premium for such insurance will be passed on to the client. The insurance company may take up to 30 days to process a claim.

If the client does not take out insurance, he shall bear all risks for which the carrier is not liable according to the wording of these conditions.

9. Terms and conditions – Notice of defects

The client must inspect the freight immediately after unloading. Notification of loss or damage must be made immediately upon delivery of the goods and confirmed to the contractor in writing within three days. Damage that is not immediately recognisable from the outside must be reported to the contractor in writing within three days of the order being placed.

After expiry of this period, these claims of the Client shall be deemed to have lapsed.

10. Cancellation by the client

In the event of a justified or unjustified cancellation by the client within 14 calendar days before the removal date, 50% of the amount stated in the offer shall be owed. If the client cancels within 7 days before the removal date, 100% of the amount stated in the offer shall be owed.

The cancellation must be made in writing.

11. Cancellation by the contractor

For organisational reasons, the Contractor may withdraw from the contract up to one month before the agreed removal date at the latest. If this deadline is not met, he must pay for the additional costs incurred.

12. Data protection

The data transmitted by the client shall be processed in accordance with the provisions of the applicable data protection law. The client agrees that the contractor may collect, process and use the personal data provided by him for the fulfilment of the order. The data of the client will only be evaluated for internal marketing purposes, however, they will be treated strictly confidential and will not be passed on to unauthorized third parties.

13. Final provisions
Individual agreements are recorded in writing by the parties in the contract. Any adjustments to the contract / offer must be kept in writing.
These GTC and the contractual documents constitute the entire agreement and supersede any oral or written agreements between the parties.
Piotr Transport und Möbel GmbH may change the GTC at any time and change or discontinue the service. The changes to the GTC will be announced in advance in an appropriate manner, except in cases of urgency. The current version published on the website of Piotr Transport und Möbel GmbH applies.
Should individual provisions of these GTC be invalid and/or unenforceable, the validity of the GTC shall not be affected. In this case, the invalid and/or unenforceable provision shall be replaced by an effective and economically equivalent provision.
Amendments and additions to these Terms and Conditions require written form for their validity. This also applies to the lifting of this written reservation.

14. Applicable Law and Jurisdiction
These GTC are subject exclusively to Swiss law. The exclusive place of jurisdiction for all disputes in connection with these GTC and the contract is Untersiggenthal (Switzerland). Mandatory jurisdictions are reserved.

© Piotr Transport und Möbel GmbH, December 2025 – Terms and conditions

Piotr Transport und Möbel GmbH, registered at the Commercial Register of the Canton of Zug under the number CHE-233. 026. 800; registered address and head office: Baarerstrasse 43, 6300 Zug

Terms and conditions of Piotr Transport